WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?
Shipping times all depend on our manufacturers lead time on products. Sales made in Summer season may take longer than off season.
When placing your order please note the following normal delivery times for most products:
7-14 days l business and a maximum of 20 business days.
If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.
CAN I GET FREE SHIPPING WITH MY ORDER?
We always offer free shipping
No promotion code is required.
You can always contact us for any return question at info@efoilscotland.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. All sales on eFoils / Hydrofoilers are final and cannot be returned. Obviously defects within manufacturers warranty are covered.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will always strive to provide the best customer service possible, do not hesitate to contact us at info@efoilscotland.co.uk